Refund policy

This policy explains returns, refunds, and how we handle damaged/incorrect items for purchases made on compitatoysgift.com.

1. Return Window

United States: You may request a return within 30 days of delivery.
The Netherlands: You may request a return within 14 days of delivery (in accordance with statutory EU cancellation rights).

2. Return Eligibility

To be eligible for a return (unless the item is defective or we made an error), the item must:

Be unused, unwashed, and in its original, clean condition (free of signs of play, dirt, pet hair, or odors)
Include all original tags attached, original plush packaging, cloth labels, and included accessories where applicable
Include proof of purchase (order number or receipt)

3. Non-Returnable Items

Some items are non-returnable for hygiene and safety reasons, including:

Items that show signs of play, wear, or washing, or unsealed hygiene-sensitive products

If an item is non-returnable, it will be clearly stated on the product page or at checkout.

4. How to Start a Return

Please email us at info@compitatoysgift.com with the following information:

Order number
Item(s) you wish to return
Reason for return
Photos (required if the plush toy or item is damaged, defective, or incorrect)

Note: Please do not send items back without receiving return instructions and authorization from us first.

5. Return Shipping Costs & Fees

Non-Defective Returns (e.g., change of mind, incorrect item ordered)

Customer Responsibility: The customer is responsible for all return shipping costs. We do not provide free return shipping labels for non-defective returns.
Trackable Shipping: We strongly recommend using a trackable and insured shipping service. Compita Toys & Gift is not responsible for packages that are lost or damaged in transit back to us.
Original Shipping Charges: Original shipping fees paid at checkout are non-refundable once the order has shipped.

Damaged / Defective / Incorrect Items (Our Error)

If the issue is confirmed after our review, we will provide a prepaid return shipping label, replacement, or full refund as appropriate.

Refused Delivery / Incorrect Address

If a package is refused or returned to us due to an incomplete or incorrect shipping address provided at checkout, carrier return costs may be deducted from your final refund.

6. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or contains the wrong item:

Contact us within 48 hours of delivery.
Provide clear photos showing the issue (e.g., loose seams, damaged plush fabric, or wrong item) and original packaging.
Our support team will promptly review and assist you with a resolution.

7. Refund Processing Time

Once your returned item is received, inspected, and approved, your refund will be processed back to your original payment method.
Approved refunds are processed within 1 to 3 business days.
Depending on your bank or credit card issuer, it may take additional business days for the credit to officially post to your account.

8. Exchanges

If you need a different style, plush design, or size, please contact us. Exchanges are subject to item availability and standard return eligibility requirements.

9. Cancellations

If you need to cancel your order, please email us at info@compitatoysgift.com as soon as possible.

If your order has not shipped, we will cancel it and process a full refund immediately.
If your order has already shipped, we cannot cancel it in transit, but we can help you process a return once the package arrives.