Refund policy

This Return and Refund Policy explains when and how customers may return products purchased from Compita Toys & Gift. This Policy applies to purchases made through compitatoysgift.com.

1. Standard Return Window

Unless a different rule applies under mandatory consumer law, we accept eligible returns within 30 days after delivery.

To be eligible for a standard voluntary return, the item must be unused, unwashed, undamaged, in the same condition as received, with all original tags, labels, and packaging intact, and accompanied by proof of purchase. For plush toys, this means no stains, odors, matted fur, loose threads from handling, or missing accessories.

2. Returns for Buyer Remorse

We accept returns for eligible non-defective products within the standard return window when the customer changes their mind, subject to the conditions in this Policy.

For buyer-remorse returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

3. How to Start a Return

To start a return, contact us at info@compitatoysgift.com.

Please include your order number, full name, delivery address, item you wish to return, reason for return, and clear photos of the item and its packaging.

Do not send any product back without contacting us first. We will provide return instructions and, where applicable, a return authorization and return address.

Returns sent without authorization may be delayed, refused, or returned to the sender.

4. Return Shipping Costs

Unless the return is due to our error, a defective product, a damaged product, a wrong item, or another reason for which applicable law requires us to pay, the customer is responsible for return shipping costs.

If we provide a prepaid return label for a voluntary return, the cost of return shipping may be deducted from the refund where permitted by law.

Outbound shipping rates listed in the Shipping Policy are subsidized customer shipping rates for delivery from us to the customer. Return shipping costs may differ from outbound shipping rates.

5. Restocking Fee

We do not charge a separate restocking fee for approved standard returns. However, deductions may apply where permitted by law for return shipping, missing tags, missing or damaged original packaging, or diminished value caused by handling beyond what is necessary to inspect the product (such as removing a plush toy from its sealed display box, soiling the fabric, or detaching sewn-on accessories).

6. Non-Returnable Items

The following items are not eligible for standard voluntary returns unless defective, damaged, incorrect, non-conforming, or returnable under mandatory law:

Final sale or clearance items clearly marked as non-returnable before purchase
Used, washed, or visibly soiled plush toys
Items damaged by misuse, neglect, modification, improper care, pets, or accidents
Items returned without original tags, labels, and protective packaging
Spooky & Dark or Holiday collector's plush where the sealed blind box, mystery packaging, or protective shrink wrap has been opened
Items with stains, food residue, pet hair, strong odors, or other signs of use beyond inspection

Mandatory consumer rights are not limited by this section.

7. Damaged, Defective, Non-Conforming, or Wrong Items

If you receive a damaged, defective, non-conforming, or incorrect item (for example, a Comfort Food plush with a ripped seam, a GO! Vehicles toy with a manufacturing defect, or a Plushies item with missing embroidery), contact us promptly at info@compitatoysgift.com.

Please provide your order number, description of the issue, photos of the product, photos of the packaging, and photos of any damaged or defective areas.

Depending on the issue and applicable law, we may offer a replacement, return for refund, partial refund, or another appropriate remedy.

Do not dispose of the product or packaging until we have reviewed the issue.

8. Refund Method and Timing

Approved refunds will be issued to the original payment method unless otherwise required by law.

For standard returns, after we receive and inspect the returned item, refunds are generally processed within 1–3 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping charges are non-refundable for voluntary returns unless required by applicable law or unless the return is due to our error, defective goods, damaged goods, or an incorrect item.

9. Deductions From Refunds

Where permitted by law, we may deduct from the refund for:

Missing tags, labels, or original packaging
Damage caused after delivery
Use beyond normal inspection
Stains, odors, pet hair, matted fur, pulled threads, or other signs of wear that diminish the value of the plush toy
Return shipping costs
Carrier fees caused by failed delivery or refused delivery

10. Exchanges

We do not guarantee direct exchanges. If you want a different Plushies character, Comfort Food design, GO! Vehicles style, or a different Holiday or Spooky & Dark collectible, the usual method is to return the eligible item and place a new order.

11. EU Consumer Right of Withdrawal (Germany, Netherlands, Belgium)

If you are a consumer located in the European Union, you have a legal right to withdraw from your online purchase within 14 days after delivery without giving any reason, in accordance with EU consumer law. This right applies in addition to our standard 30-day return window.

To exercise this right, you must clearly inform us of your decision to withdraw (for example, by email to info@compitatoysgift.com) before the 14-day period expires.

Exception for sealed goods: For hygiene or health protection reasons, the right of withdrawal does not apply to sealed plush toys or comfort items where the protective hygiene seal or sealed packaging has been opened after delivery, if the goods are not suitable for return due to their nature. This does not affect your statutory rights regarding defective or non-conforming items.

Upon valid withdrawal, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery). We may withhold reimbursement until we have received the goods back or you have supplied proof of return. We will issue the refund within 14 days of being informed of your withdrawal, subject to receipt of the goods. You are responsible for the direct cost of returning the goods unless we have agreed otherwise or failed to inform you of this obligation.